Customer Service

This document is an electronic record in terms of National Information Technology Development Agency Act, 2007 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the National Information Technology Development Agency Act, 2007. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the criptonixnigltd.com website www.Koncriptonixnigltd.com (hereinafter referred to as “Kocriptonixnigltdn.com.”) and tools are governed by the following terms and conditions as applicable to Koncriptonixnigltd.com. If you transact on Koncriptonixnigltd.com, you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with Koncriptonixnigltd Online Shopping Limited, a company incorporated under Companies and Allied Matters Act, 1990 with head office at B120 Alaba International Market, Ojo, Lagos, Nigeria and these terms and conditions constitute your binding obligations.

For the purpose of these terms of use, wherever the context so require, ‘You’ shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as a Registered User.

When you use any of the services provided by criptonixnigltd.com, including but not limited to, (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. criptonixnigltd.com reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, criptonixnigltd Online Shopping Limited grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.


Your Account and Registration Obligations

If you use criptonixnigltd.com, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete that criptonixnigltd.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, criptonixnigltd.com has the right to indefinitely suspend or terminate or block access of your membership with criptonixnigltd.com and refuse to provide you with access to the Website.


Membership on criptonixnigltd.com is free. criptonixnigltd.com does not charge any fee for browsing and buying on criptonixnigltd.com. However, criptonixnigltd.com reserves the right to charge a fee and change its policies from time to time. In particular, criptonixnigltd.com may at its sole discretion introduce new services and modify some or all of the existing services offered on criptonixnigltd.com. In such an event criptonixnigltd.com reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be.Changes to the Fee and related policies shall automatically become effective immediately once implemented on criptonixnigltd.com.Unless otherwise stated,all fees shall be quoted in Nigerian Naira.You shall be solely responsible for compliance of all applicable laws including those in Nigeria for making payments to criptonixnigltd.com.


We view protection of Your privacy as a very important principle. We understand clearly that you and Your Personal Information is one of our most important assets. We store and process Your Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy is available at http://www.criptonixnigltd.com/policy. If you object to your Information being transferred or used in this way, please do not use criptonixnigltd.com website Information submitted may be made available to criptonixnigltd partners who can in turn use it for verification purposes

Disclaimer Of Warranties And Liability

This website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided on criptonixnigltd.com on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, criptonixnigltd.com does not warrant that:

  • This website will be constantly available, or available at all; or
  • The information on this website is complete, true, accurate or non-misleading.

Criptonixnigltd will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, criptonixnigltd.com website.

Criptonixnigltd.com does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through criptonixnigltd.com website; their servers; or electronic communication sent from criptonixnigltd.com are free of viruses or other harmful components

Nothing on criptonixnigltd.com constitutes, or is meant to constitute, advice of any kind.

All the products sold on criptonixnigltd.com are governed by laws of The Federal Republic of Nigeria and if criptonixnigltd.com is unable to deliver such products due to implications of the laws, criptonixnigltd.com will return or will give credit for the amount received by criptonixnigltd.com from the sale of such product, which could not be delivered to you.

You will be required to enter a valid phone number while placing an order on criptonixnigltd.com. By registering your phone number with us, you consent to be contacted by criptonixnigltd.com via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. criptonixnigltd will not use your personal information to initiate any promotional phone calls or SMS’.


  • Payment: While availing any of the payment method(s) offered at criptonixnigltd.com, criptonixnigltd.com will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
    1. Lack of authorization for any transaction(s), or
    2. Exceeding the preset limit mutually agreed by you and between your “Bank(s)”, or
    3. Any payment issues arising out of the transaction, or
    4. Decline of transaction for any other reason/s.

    All payments made against the purchases/services on criptonixnigltd.com by you shall be compulsorily in Nigerian Naira acceptable by the Central Bank of Nigeria. criptonixnigltd.com does not accept any other form of currency with respect to the purchases made on criptonixnigltd.com

  • Breach: Without limiting other remedies, criptonixnigltd.com may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to criptonixnigltd.com website in the event, but not limited to:
    1. If you breach the Terms of Use or Privacy Policy or other rules and policies, if any;
    2. If criptonixnigltd.com is unable to verify or authenticate any information you provide; or
    3. If it is believed that your actions may cause legal liability for you, other Users or criptonixnigltd.com.criptonixnigltd.com may at any time at its sole discretion reinstate suspended users.A User that has been suspended or blocked may not register or attempt to register with criptonixnigltd.com or use criptonixnigltd.com Website in any manner whatsoever until such time that such User is reinstated by criptonixnigltd.com.Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, criptonixnigltd.com reserves the right to recover any amounts due and owing by you to criptonixnigltd.com and to take strict legal action including but not limited to a referral to the appropriate law enforcement or other authorities for initiating criminal or other proceedings against you.
  • Indemnity: You shall indemnify and hold harmless criptonixnigltd.com its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including attorneys’ fees, made by you or any third party or penalty imposed due to or arising out of your use of the goods or services, or in the event you breach this Terms of Use, the Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party on criptonixnigltd.com
  • Applicable Law: This Agreement shall be governed by and interpreted and construed in accordance with the laws of The Federal Republic of Nigeria. The place of jurisdiction shall be exclusively in Lagos, Nigeria.
  • Jurisdictional Issues/Sale in Nigeria Only: Unless otherwise specified, the material on criptonixnigltd.com is presented solely for the purpose of sale in Nigeria. criptonixnigltd makes no representation that materials/services in criptonixnigltd.com are appropriate or available for use in other locations/Countries other than Nigeria. Those who choose to access this site from other locations/Countries other than Nigeria do so on their own initiative and criptonixnigltd is not responsible for supply of goods/availability of services, refund for the goods or services ordered from other locations/Countries other than Nigeria, compliance with local laws, if and to the extent local laws are applicable.
  • Trademark,Copyright and Restriction: This site is controlled and operated by criptonixnigltd Online Shopping Limited. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on criptonixnigltd.com web site owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, noncommercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
  • Copyright complaint: We at criptonixnigltd respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at help@criptonixnigltd.com
  • Risk of loss: All items purchased from criptonixnigltd.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with criptonixnigltd until the item is transferred to You. In the event that the items are damaged after receipt, the risk falls on the customer.
  • Product and Service Description: Criptonixnigltd.com tries to be as accurate as possible.However, criptonixnigltd.com does not warrant that product or service description or other content of this site is accurate, complete, reliable, current, or error-free. If a product or service offered on criptonixnigltd.com itself is not as described, your sole remedy is to return it in unused condition.
  • Pricing and Typographical error: If criptonixnigltd.com comes across any difference in pricing resulting from typographic errors with regards to pricing or product/service information, criptonixnigltd.com shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 10-15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.
  • Cancellation of order: Criptonixnigltd.com reserves the right to cancel any order without any explanation for doing so, under situation where criptonixnigltd.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the criptonixnigltd.com policy or for any reason. However, criptonixnigltd.com will ensure that any communication of cancellation of an order is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time. Note that in the event of cancellation of a ‘pay on delivery’ orders, criptonixnigltd.com will not be liable in any form where the customer proceeds to receive orders following an earlier cancellation.
  • Termination of Service: Criptonixnigltd.com reserves the absolute right to modify, discontinue, temporarily or permanently, any and all portion of our goods and services with or without prior communications. You hereby consent that criptonixnigltd.com will under no circumstance be liable to you or any third party for any modification or discontinuance of availability of goods or services on the website.

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