Frequently Asked Questions


How Long Will It Take To Get My Package?

Immediately a product order is received, the product is sent to our Logistics Department and would be delivered as soon as possible depending on the availability of the package. Our Logistics team will inform the customer how long the product will take to be delivered. Product delivery will not exceed than 48 hours from time when the order was received.


What Payment Methods Are Accepted?

All methods of payment are accepted including cash on delivery.

Is Buying On-Line Safe?

At Criptonix Mart, we make shopping online for our customers very safe and reliable. You can trust us to deliver the best quality products at the best possible time.

Order & Returns

How do I place an Order?

You can simply place an order simply by adding your desired products to the cart. Then, you proceed to checkout when you are done shopping.

Do I need an account to place an order?

You do not necessarily need an account to place orders. Having an account makes it easier for you to place orders as you do not have to go through the stress of imputing your personal details over and over again.

How Can I Return a Product?

All products successfully ordered on Criptonix Mart can be returned as long as the product is in perfect condition as it was delivered and also according to the Return Policy. All products especially those with a period of warranty can also be returned in perfect condition during that period. Check on the Return Policy page for more information.
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